Frequently Asked Questions (FAQ)
What is the difference between the UniFi Cloud Key Gen2 and the Cloud Key Gen2 Plus?
The main difference is that your UniFi Cloud Key Gen2 (UCK-G2) is a dedicated hardware controller for UniFi Network devices and does not have an integrated hard drive. The UniFi Cloud Key Gen2 Plus (UCK-G2-PLUS), on the other hand, is additionally equipped with a 1 TB SATA hard drive and can manage the UniFi Protect video surveillance system and store video recordings in addition to Network management.
How is the Ubiquiti UniFi Cloud Key Gen2 powered?
You can power your UniFi Cloud Key Gen2 via 802.3af Power over Ethernet (PoE) or via a USB-C port. For USB-C power supply, you need a Quick Charge 2.0 or Quick Charge 3.0 compatible USB power adapter.
Do I need the UniFi Cloud Key Gen2 to manage my UniFi Network?
No, you don't necessarily need it. You can also run the UniFi Network Controller software on a PC, server, or in a VM. However, the Cloud Key Gen2 offers the advantage of a dedicated, power-efficient hardware solution with an integrated battery for safe shutdowns and easier remote access.
What advantages does the Hybrid Cloud Technology of the UniFi Cloud Key Gen2 offer?
Ubiquiti's Hybrid Cloud Technology allows you secure, private remote access to all your UniFi deployments from anywhere in the world via a single sign-on. The advantage is that you don't need a third-party cloud Service, so all your personal data and network information remain local and secure on the device.
Can the UniFi Cloud Key Gen2 manage UniFi Protect cameras?
No, your standard UniFi Cloud Key Gen2 (UCK-G2) is not designed to manage UniFi Protect camera systems. This functionality, including the storage of video recordings, is reserved for the UniFi Cloud Key Gen2 Plus (UCK-G2-PLUS), which has an integrated hard drive.
How do I set up the Ubiquiti UniFi Cloud Key Gen2?
You can quickly and easily set up your UniFi Cloud Key Gen2 via the UniFi Mobile App with Bluetooth setup. Alternatively, you can also configure it via a standard web browser (Google Chrome recommended) by entering the device's IP address in the browser.
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