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Cancellation / Withdrawal Policy

Cancellation Policy


Your Right of Cancellation

You have the right to cancel this contract within thirty days without giving any reason.

The cancellation period is thirty days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement (e.g., a letter sent by post, fax, or email):

WLAN-Shop24.de, DAJB Hamburg GmbH
Von-Bargen-Straße 34, 22041 Hamburg, Germany
Phone: +49-40-605902410
Fax: +49-40-605902419
Email: hallo@wlan-shop24.de

You may use the attached model withdrawal form for this purpose, but it is not mandatory. Alternatively, you can also electronically fill out and submit the form or another clear statement on our website: https://www.wlan-shop24.de/wr-formular.

If you make use of this option, we will immediately send you a confirmation (e.g., by email) of receipt of such a cancellation. To meet the deadline, it is sufficient for you to send the notification before the cancellation period has expired.


Effects of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

The repayment will be made immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must send back or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

  • Return shipping costs: You bear the direct costs of returning the goods.
  • Compensation for value: You only have to pay for any diminished value of the goods if this value loss is due to handling of the goods that was not necessary to check the condition, properties, and functioning of the goods.


Exclusion of the Right of Cancellation

The right of cancellation does not exist for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by you is decisive, or which are clearly tailored to your personal needs.

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